Returns & Cancellations
RETURNS
At Golden Moments, all of our products are custom-made to your specific requirements, and as such, we do not accept returns or exchanges under any circumstances. Each item is carefully crafted to meet the unique preferences of our customers, which makes these items non-returnable and non-exchangeable.
If you experience any issues with your order, such as defects or errors that differ from the approved proofs, please contact us within 3 days of receiving your order. We will review your concerns and determine if a correction is necessary, but we are not obligated to offer refunds or exchanges.
Design deposits are strictly non-refundable and non-transferable.
CANCELLATIONS
Orders may be cancelled before final proof approval and production begins. In the event of a cancellation, any design deposit paid will not be refunded. If full payment was made and we have not started production, we will refund the balance minus the non-refundable design deposit.
Once you approve the final proofs, your order enters production immediately, at which point no cancellations or changes can be made. Due to the custom nature of our process, no exceptions will be made for cancellations after proof approval.