Ordering & Getting Started

How do I place an order?

To get started, please submit this inquiry form. Once we review your details, we’ll send over a custom price quote and outline next steps. After your design deposit is submitted, we’ll move into the design phase.

Is there a minimum order quantity?

Yes. Our minimum order for most invitations is 25 or 50 pieces. Minimums for day-of stationery and signage vary by item.

Do you offer custom designs?

Yes. Everything we create is a semi-custom design. We’re happy to tailor fonts, layouts, colors, and materials to fit your vision. If you have inspiration images, feel free to share them during the design process.

Design Process

What does your design process look like?

Once your deposit is received, we begin by creating a design direction to finalize typography and color palette. From there, we design your first round of proofs. You’ll receive digital proofs to review, and revisions are made before final approval and production.

How many revisions are included?

Most projects include up to two rounds of revisions. Additional revisions or major design changes may incur an additional fee.

Can I see a proof before printing?

Absolutely. All orders go to print only after you’ve approved the final digital proof.

Can I see a physical print of my design before placing my full order?

We do not offer physical proofs of custom designs prior to full production. All designs are reviewed and approved through detailed digital proofs, which accurately represent layout, typography, and overall design. Due to the custom nature of our work and specialty printing methods, physical proofs are not available before final approval.

If you’d like to experience our materials and printing quality ahead of time, we recommend ordering a sample from our shop or scheduling a consultation.

Pricing & Payments

Is the design retainer refundable?

Design retainers are non-refundable and non-transferable, as they reserve studio time and cover the initial design work.

When is full payment due?

Full payment is required before production begins.

Are there additional fees I should be aware of?

Additional fees may apply for rush orders, complex custom artwork, specialty materials, assembly services, or extra revisions beyond what’s included.

Production & Timing

What is your production timeline?

Production timelines vary by product and printing method. Invitations typically take about 15 business days after final approval. Day-of stationery and signage timelines vary based on scope and materials.

Do you offer rush orders?

Rush production may be available for select items. Rush fees apply and availability depends on current studio capacity and materials.

Can I make changes after approving my proof?

Once a proof is approved and production has begun, changes are not permitted.

Assembly & Finishing

Do you offer invitation assembly?

Yes. We offer optional assembly services, which include inserting invitation suites into envelopes. Assembly fees are calculated as a percentage of your order total and are optional.

If I don’t choose assembly, will my invitations arrive unassembled?

Yes. Invitations will arrive packaged and ready for you to assemble at home. Some items (like envelope liners) always arrive assembled. This information will be outlined on your price quote.

Shipping & Pickup

Do you ship orders?

Yes. We ship nationwide within the U.S. Shipping is included on most orders. Expedited shipping options may be available upon request.

Can I pick up my order locally?

Local pickup is available by appointment from our Glendale, California studio.

Do you ship large signage or seating charts?

Due to size and fragility, large signage often requires local delivery or pickup. Shipping may be available for smaller signage pieces on a case-by-case basis.

Materials & Care

Do you work with specialty materials?

Yes. We work with a range of premium materials including card stock, acrylic, mirror acrylic, linen fabric, vellum, and handmade paper.

How should I care for fabric or acrylic signage?

Fabric signage should be steamed, not washed. Acrylic signage should be handled carefully and cleaned with a soft cloth to avoid scratches.

Cancellations & Changes

What is your cancellation policy?

Orders may be canceled before design begins. Once design work has started, deposits are non-refundable. Orders cannot be canceled after production begins.

What if I notice a typo after approval?

Clients are responsible for approving final proofs. Unfortunately, we cannot remake items due to errors approved in the final proof. Any reprints will an incur a fee.

Other Questions

Do you offer matching day-of stationery for my invitations?

Yes. We love creating cohesive event details and can design seating charts, menus, place cards, bar signs, and more to match your invitation suite.

Can you match something I saw on Pinterest or Instagram?

We’re happy to use inspiration images as a reference, but we do not replicate another designer’s work exactly. Your design will always be custom and original.